Help centre

Check spam, junk and promotions, and make sure you’re looking at the address you used at checkout. If it’s still missing, contact support with the name on the order.

Digital orders send a link or licence email once the order completes. Search your inbox for “Alex Hobson”, the product name, “download” or “HSER”.

Try it in a different browser. If it still fails, contact support with your order number and a fresh link will be issued.

Keep your confirmation email — it’s the record of what you bought. Expired links get reissued, just send your order number. H-Series is different: licences don’t expire and the installer is always on the download page.

From the download page, for Windows or Mac. One installer puts H-Q and all eight plugins on your computer. If Windows flags it, choose More info, then Run anyway. The Getting Started guide walks through every step.

It’s the free app that activates and updates your plugins and holds your licence, so keep it installed. H-METER is free too.

It’s emailed after purchase and starts with HSER. Open H-Q, go to Licences, paste the key and click Activate. One key can cover the whole suite.

Close your DAW, open H-Q, go to Licences and press Sync Now, then reopen your DAW. If it’s still locked, run a plugin rescan. A locked plugin passes audio through unchanged, so it won’t break a project.

Windows 10 or 11 (64-bit) with a VST3 DAW, or a Mac with Apple Silicon and a VST3 or Audio Unit DAW. Pro Tools isn’t supported. H-VENUE also installs as a standalone app. One key covers two computers, Windows or Mac.

H-Q checks for updates automatically. When one is ready, close your DAW and click Update All in H-Q. Your licence and activations stay as they are.

They go out on Royal Mail Tracked 24, so normally next working day after dispatch. Allow up to seven working days for dispatch — it varies with order volume and stock. Tracking follows as soon as it’s sent.

100 individual tracks as separate files, not one continuous mix. Every volume is different — 1.0, 2.0, 3.0 and 4.0 each have their own tracklist.

Yes. Every volume is also an instant digital download — same 100 tracks, no waiting for the post.

Try another port, then another computer. If neither works, contact support with your order email and a replacement will be sorted.

A link is emailed once your order completes. Search your inbox for the product name or “download”.

Each one states its DAW and any plugins it needs on the product page. Worth checking before you buy.

Re-download it, then extract with your computer’s built-in unzip tool. If it still fails, contact support with your order email.

You submit a track, it gets played and given feedback on stream. A priority pass moves you up the queue — use the priority submission page that came with your order.

Sign in with the same account and email you bought it on — access is tied to it. If it still won’t open, contact support with your order email.

Upcoming streams are on the live schedule. Times also go out on the socials on the day.

Not to buy, but some access pages check it — priority passes especially. Use the same email you ordered with.

Check the card details and billing address match your bank’s records. If it keeps failing, try another method or ask your bank — declines happen at their end.

Sign in and update your details on your account page. If a USB order is already placed and the address was wrong, contact support straight away — it can only be changed before dispatch.

Depends on the product and the state of the order. Contact support with your order number and what went wrong.